Shipping & Returns

Thank you for choosing Atomic Bark for your dog collar needs. This Shipping Policy outlines our procedures and guidelines regarding shipping and handling of orders placed on our website. If you have any questions or require further clarification, please feel free to contact our customer support team at info@atomicbark.com.

  1. Order Processing and Shipping Times a. Order Processing: We strive to process and ship all orders as quickly as possible. Orders are typically processed within 1-2 business days after payment confirmation.

b. Shipping Methods: We offer various shipping methods, including standard ground shipping and expedited shipping options. The available shipping options will be displayed during the checkout process.

c. Shipping Times: Shipping times may vary based on the selected shipping method, shipping destination, and carrier's transit times. Please refer to the estimated delivery timeframe provided at checkout for an estimated arrival date.

  1. Shipping Costs and Fees a. Shipping Costs: Shipping costs are calculated based on the selected shipping method, package weight, and shipping destination. The shipping cost will be displayed during the checkout process before the order is finalized.

b. Customs and Duties: For international orders, customers are responsible for any applicable customs duties, taxes, or import fees imposed by the destination country.

  1. Tracking and Delivery a. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment through the carrier's website.

b. Delivery: We rely on third-party shipping carriers to deliver orders. While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates or be held responsible for any delays caused by the shipping carrier or factors beyond our control.

  1. Refunds and Returns a. Refunds: We offer refunds for eligible products within the first 7 days after the product arrives. To request a refund, please contact our customer support team at info@atomicbark.com and provide your order details. Refunds will be issued once the returned product is received and inspected.

b. Returns: If you wish to return a product for a refund, it must be in its original condition, unused, and with all original packaging intact. Customers are responsible for return shipping costs unless the product is defective or an error was made on our part.

  1. Address Accuracy and Re-Shipments a. Address Accuracy: It is the customer's responsibility to provide accurate and complete shipping information. Please double-check the shipping address before placing an order. We cannot be held responsible for delays or misdeliveries caused by incorrect or incomplete addresses provided by the customer.

b. Re-Shipments: In the event of a returned package due to an incorrect or incomplete address, we may charge additional shipping fees to re-ship the order to the correct address.

  1. Holiday and Peak Season Delays During peak seasons, holidays, or promotional events, shipping carriers may experience high volumes, leading to potential delays in delivery. While we do our best to minimize any disruptions, please anticipate possible delays during these periods.

  2. Contact Information If you have any questions or concerns regarding our Shipping Policy, please reach out to our customer support team at info@atomicbark.com. We are here to assist you and provide the necessary support.

By placing an order with Atomic Bark, you acknowledge that you have read, understood, and agreed to our Shipping Policy.

Last updated: June 8th, 2023

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    CEO

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    Project Manager

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    Production Controller

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    Store Manager